Shipping policy

Where we ship

We ship parts orders to addresses in the United States. For repairs, you can ship your gear to us from anywhere in the world. See shipping your repair.

Shipping rates

• Small parts: $9.95 per order.
• Medium items: $19.95 per order.
• Oversize items: local pickup only. Contact us for a shipping quote.

The shipping cost for your order is shown at checkout before you pay. Orders that mix sizes are charged the higher rate.

Processing time

Orders ship within 3 business days. We ship Monday to Friday, except holidays.

Carriers and tracking

We ship with USPS and FedEx. You’ll get an email with tracking when your order ships.

Local pickup

Pickup is free. Choose local pickup at checkout, and we’ll email you when your order is ready. Pick it up at 8665 Venice Blvd, Los Angeles, CA 90034, Monday to Friday, 10am to 6pm.

Sales tax

We collect sales tax on orders shipped to or picked up in California.

Lost or damaged packages

If your order arrives damaged, contact us within 14 days of delivery with a photo of the part and the packaging. See our returns and refunds policy. If tracking shows your package as delivered but you can’t find it, contact us and we’ll help you file a claim with the carrier.

Contact us

Questions about shipping? Use our contact page or email mail@advancedmusical.com.