Returns and refunds policy

Please read this policy before you order. By placing an order, you agree to it.

All sales are final

We don’t accept returns, exchanges, or refunds on parts that work as described. That includes:

• Parts that didn’t fix your problem. Diagnosing audio gear is hard, and the part that looks like the fix often isn’t. If the part works but your equipment still doesn’t, the sale stands.
• Parts you no longer need. If you fixed the problem another way, changed plans, sold the gear, or found the part elsewhere, the sale stands.
• Parts ordered by mistake. If we shipped what you ordered, the sale stands, even if it’s the wrong value, size, or type for your equipment.

Please confirm part numbers, values, and fit before you order.

Not sure what’s wrong? Ask us first.

Repairing audio gear is our day job. Before you order, reach out through our contact page or book a repair. We’ll find the actual fault so you buy the right part, or none at all.

Defective parts

If a part arrives defective, we’ll make it right.

1. Contact us within 14 days of delivery. Include your order number and a description of the problem.
2. We’ll send you a prepaid shipping label. Send the part back to us.
3. We test the part. If it’s defective, we ship you a replacement at no cost.
4. If we don’t have a replacement, we issue a full refund to your original payment method.

Installed parts still qualify, unless the damage came from installation. That includes poor soldering, overheating, bent or cut leads, static damage, and incorrect installation.

If we test a returned part and it works as described, it isn’t defective. We’ll ship it back to you at our cost, and the sale stands.

As-is and untested items

Some items are listed as “As-is” or “Untested.” These are sold without any promise that they work, and they aren’t covered by the defective parts policy above. The listing will always say so.

Wrong item or shipping damage

If we sent the wrong part, or it arrived damaged, contact us within 14 days of delivery. Send a photo of the part and the packaging. We’ll send the correct part or a replacement. If we can’t, we’ll issue a full refund. We cover all shipping costs.

Cancellations

You can cancel for a full refund until your order ships or is marked ready for pickup.

Local pickup

Pickup orders follow the same policy. Please check your part when you pick it up.

Chargebacks

If you dispute a charge for a part that was delivered and works as described, we’ll share our order, shipping, and testing records with your card issuer. Please contact us first. We’re happy to help sort out any problem.

Contact us

To cancel an order or report a problem, use our contact page or email mail@advancedmusical.com. Please include your order number.