Privacy policy

This policy is written for real people. If anything is unclear, ask us.

About this policy

This policy explains what personal information Advanced Musical Electronics collects through advancedmusical.com, how we use it, and who we share it with. “We,” “us” and “AME” mean Advanced Musical Electronics, 8665 Venice Blvd, Los Angeles, CA 90034.

It covers this website, orders placed in our parts shop, and repair requests and messages sent through our forms. It does not cover gear you drop off in person, which we handle under the paperwork you sign at the shop.

What we collect

When you place an order: your name, email, phone number, billing and shipping address, the parts you ordered, and any note you add at checkout.

When you pay: your card is processed by our payment provider, WooPayments. We see the card type and last four digits. We never see or store your full card number.

When you create an account: your login details, saved addresses and order history.

When you use our forms: what you type in, such as your name, email, phone number, the gear you want repaired, and your message.

When you visit the site: basic technical information, such as your IP address, browser type and the pages you view. When you place an order, we also record how you found us, for example a Google search or a link from another site.

How we use it

• To process, ship and support your order, including sending order emails
• To answer your messages and prepare repair estimates
• To calculate sales tax and keep the records the law requires
• To prevent fraud and spam, and keep the website secure
• To understand which pages and sources bring customers to us, so we can improve the site

We don’t send marketing email unless you ask to receive it.

Who we share it with

We do not sell your personal information, and we do not share it for targeted advertising. We share only what each service needs to do its job for us:

• Payments: WooPayments, powered by Stripe, processes card payments.
• Shipping: WooCommerce Shipping and the carrier that delivers your order receive your name, address and phone number.
• Sales tax: WooCommerce Tax receives your address to calculate the tax on your order.
• Email: SendLayer delivers order and form emails from our address.
• Shop systems: RepairDesk, the system we use to manage repairs and inventory.
• Hosting: GoDaddy hosts the website and collects basic traffic and performance data.
• Fonts and maps: Google Fonts serves the site’s typeface, which shares your IP address with Google. The directions link opens Google Maps.

We may also share information if the law requires it, or to protect our rights or the safety of others.

Cookies

Cookies are small files your browser stores. We use them to keep items in your cart, keep you signed in, run checkout securely, and remember how you found us when you place an order.

We do not use advertising cookies. You can block or delete cookies in your browser settings, but the cart and checkout won’t work without them.

We don’t track you across other websites, and we don’t let advertising networks do so on ours. Because we don’t do that kind of tracking, our site works the same whether or not your browser sends a “Do Not Track” or Global Privacy Control signal.

How long we keep it

We keep order records for as long as we need them for tax, accounting and warranty purposes. We keep messages and repair requests for as long as they are useful for your repair or your questions. Account details stay until you ask us to delete your account.

Keeping it safe

The site uses an encrypted connection (HTTPS). Payments are handled by WooPayments, so card numbers never reach our systems. Only shop staff can see order and customer details. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices

You can ask us to show you the personal information we hold about you, correct it, or delete it. California residents have these rights under California law, and we extend them to everyone.

To make a request, email us or call 310-559-3157. We may need to confirm your identity first. Some records, such as completed orders, we must keep for tax purposes even if you ask us to delete them.

Children

This website is not intended for children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy when our services or the law change. The date at the top of this page shows when it was last updated.

Contact us

Questions about your information? Call 310-559-3157, email mail@advancedmusical.com, or visit us at 8665 Venice Blvd, Los Angeles, CA 90034, Monday to Friday, 10am to 6pm.